| 1. | How to post grievances?
Please access the link help.icai.org and Select option entitled Post your Grievances. Thereafter select who are you? Member,Student or Other? |
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| 2. | Whether Membership number and Date of Birth has to be provided for Validation?
For Members the Validation of Membership number using Date of Birth is mandatory. |
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| 3. | What happens in case of Students and Others?
After submission of the Grievance an Alert mail is sent to the E-Mail ID.When such mail is opened and url is selected then Grievance number is generated. The Grievance number so generated is also emailed. |
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| 4. | What happens if we do not get alert mails?
Sometimes auto generated mails moves to the Spam or Bulk mail segment, you may access the mails from there. |
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| 5. | Is Grievance System has built in Escalation Mechanism?
The Grievance System has the Escalation Levels set right from the Level 1 for the desk level users upto the level of Secretary’s, Vice President, President’s Office. |
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| 6. | What happens to the Grievance when the same is resolved ?
The mail alert is sent to the email ID. |
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| 7. | What Happens when any user is not Satisfied with the response?
The Grievance can be reopened by using the link provided in the mail. |
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| 8. | How to check status of Grievance online?
Please make use of link help.icai.org, Check Status option |
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| 9. | Whom to contact in case of any technical difficulties?
IT Department at Tel No. (0120) 3045963/959, E Mail ID : esahaayataa@icai.org
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